CONGRATULATIONS ON YOUR PURCHASE OF A NEW JEANNEAU OR QUICKSILVER!
We want to make your new boat experience as pleasurable as possible. In order to facilitate this, certain guidelines need to be followed, especially concerning the delivery and commissioning process and have designed this guide to explain the processes to you in order to outlay the principles for you.
Any new boat ordered through YACHTS.CO undergoes a number of phases which happen in a prescribed order for practicalities and to avoid mistakes.
- Pre build phase – From the moment we pop the bubbly and sign the agreement is when the real work begins, unless the boat is already in build then the build slot will be booked immediately and the initial specification will be submitted to the factory. During this period its usually possible to make minor specification changes as required although we ask that the major items such as layout and wood colours are dealt with early on but smaller spec items can normally be changed by agreement with the factory during this period.
- Factory Build Phase – Once the boat ‘enters production’ its specification is fixed and cannot be changed, this is to ensure the factory progresses smoothly and all the parts are correct. This cumulates in the completion of the boat and the boat being ready for production, this is known as ‘Ex Factory’. Importantly this is the stage the factory will ask us to make payment for the boat prior to collection and we in turn will ask you for the balance of the funds.
- Delivery from the factory, normally by truck to either the UK or an agreed commissioning port in the Mediterranean. We will agree this mutually with you, there are some selected ports which we recommend and will discuss with you the best option for this when signing the original contract.
- Commissioning and installation of after-market equipment (“local” or “dealer installed” options) upon arrival at the commissioning port. This normally takes between 2-3 weeks and whilst we understand you’ll be very keen to have your new boat as soon as possible it is important that we do not rush this stage as we do not want errors or breakages along the way. First commissioning is one of the most important times in any boats lifecycle and we have to insist it is given enough time to undertake correctly.
- The day finally arrives, time for handover and sea trial with you, the new owner and the next round of bubbly to celebrate your new vessel!!
As you might imagine, at any given time we need to bring together teams of skilled contractors to supply and install all of the essential elements that will complete your boat. Because there are many boats in line ahead of you and behind you, these people, who will be scheduled by your commissioning manager, need to operate efficiently. Adding last minute items or making last minute changes can create serious delays for you and others. To ensure the smoothest possible commissioning of your new boat, please review the following guidelines. Most of these issues are not new, they are already included and referenced in your purchase agreement. We want to review the areas that are sometimes not completely understood, if you have any questions about them, you can always ask.
Your purchase agreement provides for settlement and final payment when your boat is Ex-Factory, i.e. completed at the factory. This is when the factory expects to be paid and they will not release the boat without payment in full. If you have arranged financing through us, we will coordinate everything with the bank. From that date, it is normally about 3-4 weeks until you take final possession of the boat.
Commissioning is defined as all of those items for the boat which arrive from the factory either requiring finishing or have been agreed or arranged by us to be completed locally including installation of any third party provided equipment and the final checkout and sea-trial with you and YACHTS.CO staff. Any items you would like to add to the local commissioning order should be finalised with the YACHTS.CO team at least thirty days before your boat arrives, to ensure availability of parts and equipment.
- From the time your boat arrives, please do not load or store any personal items on the boat, or send items to our office. We have no ability to securely store them. If you need a storage facility, we can put you in touch with storage facilities in the area. You will not be able to stay on the boat during this time either as it will be a work in progress and we do not want to impede progress.
- After the initial order, any additional items you want to add require written agreement by way of a Change Order, and add the cost to the settlement amount due, to be paid in full at settlement. We will attempt to meet with you approximately thirty days prior to settlement to review your options so that if you do want to add something, it can be included in the financing (if applicable). Stage of construction or availability restraints may apply making changes or modifications impossible or requiring later scheduling. Any change orders must be paid for prior to work progressing.
- Upon arrival of your boat at the commissioning port, and prior to the commencement of commissioning, you will normally have an opportunity to go over your boat with us.
- While your boat is being commissioned, you should communicate directly with your purchase manager. We can not allow any other outside vendors to do work during the time that our commissioning is taking place. There are insurance implications and other issues that could end up costing you more and greatly delaying the time when your boat might be ready.
Approximately 2 weeks prior to the completion of your commissioning, you will be contacted by the sales team to schedule your formal handover. Handover involves a technical briefing, familiarisation and a sea trial. We cannot normally give an exact date prior to this as we are constrained by many factors outside our control such as deliveries, weather and the factory themselves – we appreciate your understanding with regard to this.
- At handover, any warranty or other deficiencies will be noted by you and the sales team. YACHTS.CO will make best efforts to promptly resolve the items and/or file warranty claims on your behalf. After handover, please be ready to remove your boat promptly upon completion of your check out. Once you remove your boat from the handover pontoon YACHTS.CO, you are accepting it as-is, with any existing deficiencies or warranty issues expressly noted. If there are other warranty issues that arise after check out, please carefully follow the warranty procedures outlined below. We are not responsible for any expenses incurred without prior warranty authorization. We will be there to help you anywhere, anytime for either factory or locally supplied equipment as long as you follow the required guidelines and mandated procedure outlined below. Work closely with your YACHTS.CO sales team and aftersales management and we will look after you and the new yacht.
- We will provide you with all of the supporting manuals and documentation provided to us by the respective manufacturers. It is not within the scope of our commissioning work to provide schematics and/or documentation on any custom work or locally installed equipment or on every piece of equipment. If further documentation is desired, the owner is responsible to obtain it at his cost but YACHTS.CO will extend every reasonable effort to assist him.
- After Handover, we strongly recommend that you spend a few days onboard to double check all the systems and equipment. Perhaps a long weekend. Make a list of any issues that arise, and bring it back to the YACHTS.CO commissioning manager so they may be addressed. All new boats have a “punch list”, the sooner we have an opportunity to address it the better. Keep in mind that our ability to help will be limited by the availability of local trades so try and pick a marina for the first season that is well serviced with a variety of different trades.
YACHTS.CO warrants the workmanship of installations of dealer equipment it has installed for a period of one year, the factory and other suppliers may offer different lengths of extended warranty by their own discretion, these are not binding on YACHTS.CO although we will always endeavour to see them correctly honoured. The warranty procedures must be followed in order to ensure that valid warranty claims are covered for you. Your YACHTS.CO team and aftersales are here to assist you with handling and processing warranty claims. In general, the process for all warranty claims is as follows:
- Every warranty request needs to be submitted to us in writing and must include the following information :
- Boat Type
- Hull Number
- Vessel’s Location
- Detailed problem description
- Photographs of the problem (the more the better)
- Any actions already completed
- Recommended solution and estimate for repairs from a qualified contractor
- Any other useful elements likely to help
- No Intervention can be completed without prior written authorisation from the factory. Make sure you ask for this and its clearly agreed before incurring costs.
- Excepted in some specific cases, every defective part under warranty will have to be returned to the yard for examination so please ensure you retain them.
- In Emergency cases involving security issues for the crew and/or the vessel, all documents and documentary evidence related to any intervention or action completed will have to be sent to factory service department with the claim.
- Failure to comply with these procedure may lead to delays or rejection of your request.
If you do follow the above rules then the warranty system will work to your benefit, this is ultimately in operation for your protection to ensure that there is no scenario where you get a bill for something that had been wrongly presumed as a warranty issue. If you’ve ever any concerns then just pick up the phone, we are here to help!!